Refund policy

Disclaimer: By renting our floral arrangements you understand that though some of these flowers look real, and are named after real flowers, they are in fact artificial, and therefore only resemble the real flower for which it is named after, or referred to. 

Please note, included in payment is the retainer. The retainer is not a deposit or an extra fee. Rather, it is deducted from the total price of your order if you need to cancel your event and request a refund. This retainer is non-refundable. In both payment options, the retainer is [30% of the subtotal].

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Cancellation Policy

We (Inhale Floral Rentals) require a 90 day cancellation notice, in which everything will be refunded except the retainer which is: [30% of the subtotal] and any payment processing fees. Retainers are non-refundable, at any time. Cancellations within 90 days of your event will not be refunded. 

To request a cancellation, please e-mail us at: inhalefloralrentals@gmail.com.

Re-Scheduling

In case this rental contract is forced to be cancelled due to acts of God, fire, flood, war, natural disasters, epidemic, weather, terrorism, revolution, riots, labour disputes, accidents, civil disorder, government acts of regulations, or any extraordinary event or circumstance beyond the control of either us, Inhale Floral Rentals, or The Client, within 90 days of your wedding/event, we will move your retainer free of charge to another date, if the new requested date is available. If the Client’s new requested date is not available, there would be no refunds applied for cancelling the original date. We will try our best to come to a respectful and mutual agreement between both parties involved.

If there are costs involved that have incurred for the original date, and cannot be credited nor rescheduled, such costs will not be refunded to The Client.

You may re-schedule your original event date, for any reason, up until 90 days before your original event date, if your new date is available.

Please note, both parties understand that the delivery start time-frames that you checkout with, are subject to change and are not confirmed until 7 days before the wedding date as some deliveries may need to happen earlier or later than the one you choose. We will be in contact through email regarding confirmation of delivery times one month prior to your event day as well as the week of, so that we are both aware of any changes.

Alterations

Additions less than 30 days prior to the wedding/event, will be accepted up to 7 days prior to the wedding/event and must be paid within 24 hours. No guarantee is given that the same flowers will be available and pricing will be determined according to what is available. Color and style will be matched as closely as possible.

Alterations (additions, or changes) to your order can be made up to 7 days before the event date if there is availability of the requested item/s wanted; there is no refunds for items rented, but not needed.

To request and receive approval of these alterations, please e-mail us at: inhalefloralrentals@gmail.com to check availability.

The Client may not alter the rentals in any way. This includes, but is not limited to, adding any of your own flowers (fresh or faux), removing flowers, or altering the shape of the arrangements. There will be damage fees applied to not adhering to this policy and we reserve the right to charge the customer's credit card on file for any of these damages, without prior notice.

Availability

We reserve the right to cancel this contract and your online order at anytime we feel that the obligations cannot be met by both parties (The Vendor and/or The Client) and we will be held blameless for this decision. If we initiate the cancellation of the contract, we will provide a full refund (including the retainer), minus any actual costs incurred up to that point that we inform The Client. We reserve the right to cancel and/or refund certain items after you placed your order if: the date is no longer available (but was not updated on the website), certain products are no longer available for the date requested, the amount ordered exceeded the limit available of that particular item, if a rental item becomes unavailable due to damage upon its previous return, (all efforts will be made to substitute another or a refund will be given for that particular item), or for any other reason.

Please note, availability of the fresh florals (ex. baby's breath) is dependent on availability from the fresh floral supplier. If, for any reason, the exact fresh flower is not available, all efforts will be made by The Vendor to find a similar replacement. If no replacement is possible, The Vendor will use faux florals instead, and will refund The Client the cost of the additional fresh flowers. Any change will be communicated to The Client.

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